Recently there has been a noticeable shift from office based traditional workplace to remote working and a digital workforce, as more and more business sectors adopt digital transformation has a means to increase productivity and relevance. The future of construction too has been largely based on a digital construction mindset, which has seen an increase in the implementation of collaboration tools and digital workplace solutions.
What is a digital workforce?
The digital inclusions mentioned above have empowered employees to continue with their jobs efficiently and productively even while working remotely. A digital workforce creates a greater collaborative environment with greater transparency allowing for more informed decision making. This has formed a definite shift towards best practices being adopted in the industry which has enabled it to attract and retain younger talent and drive higher revenues.
Why do we need to be thinking about the digital workplace?
In an intricately connected world, it is important to be on the ball all the time or risk being left behind. Quick turnaround, solutions and results are the norm of the business world today and a digital workplace and the construction industry is no exception. A digital workplace creates an ultra-collaborative environment which has a positive impact on how a company interacts with customers or clients, how they interact internally and ultimately how they conduct their business overall.
What are the top benefits of a digital workplace?
- There is a definite improvement in employee experience as it allows for greater connectivity and increased flexibility, which are features appreciated by the modern employee. The increased agility it provides enables decisive action as it eliminates the need to wait till everyone is one location to make an immediate decision.
- This ability to make quick decisions has in turn helped improve executive decision-making which has a huge impact on the productivity and quality of the industry.
- It helps optimize costs as it creates a platform for resource sharing removing barriers to information flow. It also reduces the risk of depending on an individual employee as all employees will have access to necessary data and information. With the convenient virtual meetings, time and location constraints disappear so that shrewd informed decisions can be made without delay.
- Being able to share information conveniently with next to no delays has improved services and processes for a smoother internal process. This in turn spear heads a transformation that benefits customers.
- Some of the benefits customers enjoy includes being able to access seamlessly support channels, information portals, virtual assistants and self-service tools. Basically, they need not wait for feedback but can instead be actively engage which heightens the feeling of inclusion. Human customer care too is more efficient as the collaborative nature of a digital workplace allows easy access to required information.
- One of the biggest benefits of a digital workplace is the positive effect it has on employees as it helps attract, engage and motivate a new generation of employees. For millennials who now make up a majority of the workforce, digital technology is a part of their makeup and appreciate an industry that allows them access to such.
Trends Driving the Digital Workplace
The number one trend that drives a digital workplace is that it has shifted work from being a mere location to genuine focus on the job role and the activity involved in performing that job successfully. Location is no longer a limitation to employees carrying out business duties thanks to an on-demand environment that supports them whenever and wherever they can work. A successful digital workspace offers constant connectivity across devices for quick collaborations and problem solving.
Being constantly updated on the latest digital innovations so that employees can be more productive with faster acting resources that boost their efficiency. It is important for a digital workplace to grow at a similar pace to that of the technology it uses. However, while technology improves, user experience must remain immersive and simple, for an easy user experience. Also, making use of innovative features such as closed captioning for meetings, means that even those with hearing disabilities can participate which has a significant impact overall.
Employee experiences are of paramount important in a digital workplace, keeping employees engaged and invested. Office-centric apps enable them to take care of their own needs while also being in the loop regarding office schedules, business plans, status of on-going projects etc.
Digital workplace solutions are constantly evolving and shifting pushing boundaries for better employee and customer experiences. All tools are not the same and it is important that a business does research into tools that would benefit their specific field and help transform them into a meaningful, productive digital workplace that will have a competitive edge in the business market. The construction industry is no exception and adopting the trends mentioned here will ensure an upward trajectory.